Frequently Asked Questions


 

We love that our clients tend to be intelligent, motivated people- and those types of people often have questions!  Here is a list of popular questions, along with contact information for office staff in case you have even more questions.  Ask away!

1. Do you take insurance?
2. What is the cost of therapy?
3. When are your therapists available?
4. What is the approach to therapy at Carmichael Psychology?
5. How do I know which therapist to see?
6. How often would I come to therapy? How long would therapy last?
7. Are there issues you don’t treat?
8. We are please to announce that we now offer Online Support Groups
9. Did you know online therapy is now being reimbursed by insurance?
10. What if I have more questions?

1. Do you take insurance?

Yes. We will check your benefits, file your claims, have the insurance company send the funds directly to us so that you are never stuck waiting for reimbursements. Click here to look up your benefits so we can provide you with information regarding your out of network coverage.

To look up your benefits, please submit your insurance details HERE or call 212.729.3922 and verbally give your insurance details to the receptionist.

Please note that we are not an ‘in-network provider’ even though we do take insurance and work with companies such as Aetna, Cigna, United, Blue Cross, GHI, and others.  We check your benefits, file your claims, and collect reimbursements on your behalf.  Because we are not in-network providers, we are able to offer our therapists higher salaries, which we feel enables us to be more selective in hiring.  We are also able to maintain a greater level of confidentiality with your medical records.  In-network providers are required to share more information with your insurance company; we are free to keep your notes completely private.

2. What is the cost of therapy?

Your out-of-pocket cost will depend on your insurance coverage.  If you are without insurance or if your insurance is limited, we will make every effort to  work with you to find a payment plan.  The easiest way to get started and find out about cost is to send your insurance information HERE or call 212.729.3922.

3. When are your therapists available?

We have therapists available from Monday to Friday. We have appointments available throughout the day starting at 7 am and ending at 9 pm. You can BOOK NOW to find the time that works best for you!

4. What is the approach to therapy at Carmichael Psychology?

We tailor the approach to each client’s needs.  Generally speaking, there are two main approaches to therapy: The first is Cognitive-Behavioral, which involves very structured and targeted interventions to change specific things like thought patterns or problematic behaviors.  The second is Psychodynamic, which involves a more open-ended and exploratory approach.  For many clients, a balance of both approaches works best: For example a person with relationship issues might need to look into their history in an exploratory way to see how the problem developed in the past, and then use that insight to choose the best CBT intervention to deliberately reshape the patterns that are causing stress in the current situation.  Sound confusing?  Don’t worry, we will explain it again if you want, using your particular case to illustrate what type of approach we feel is the best approach for you!


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5. How do I know which therapist to see?

If you would like help choosing the best therapist for your needs, schedule a FREE 15-minute phone consultation with Dr. Chloe and she will pair you with the right therapist after learning more about your particular situation.  You are also welcome to browse the Associates’ profiles and schedule a FREE 15-minute phone call with one that you think would be a good fit for you. Call 212.729.3922 or BOOK NOW to get started.

 

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6. How often would I come to therapy?  How long would therapy last?

That depends on your reason for coming to therapy.  We want you to come as often, or as rarely, as is best for your situation.  Some clients come every week, and others come less frequently.  Very occasionally, some clients come twice in a week if they have had a particular issue such as a break-up or some other reason they need extra support that week.  Similarly, some clients need only short-term therapy because their issue requires only a few new skills that are easy to learn and implement.  In other situations, a client might need more sessions to explore how their personal history led to the patterns they want to change.  Learning new skills and gaining insights are processes that can happen quickly or more slowly, depending on the situation.  Some clients want to move as quickly as possible and need only 3-6 sessions, while others need slightly more, and some clients feel that ongoing appointments help them to maintain gains or identify new areas for growth.  We don’t want to rush the therapeutic process, but we also don’t want to keep you in therapy for longer than you need or want.  If you would like more information about your particular situation, please feel free to ask Dr. Chloe or your associate therapist how long your therapy is expected to take.  You will be able to get a more precise answer once Dr. Chloe or your therapist understands your personal history and reasons for seeking therapy.

7. Are there issues you don’t treat?

Yes. We specialize in anxiety, relationships, self esteem, personal and professional goal attainment, mild depression, and non-physical anger management– and we get very good results with the areas above because we limit our focus to these specific areas of expertise. We don’t treat current or historical bipolar, schizophrenia, substance abuse, or depression and anger issues that involve current or historical thoughts or behavior of physical harm to self or others. We also don’t treat eating disorders that have become a medical concern, such as being dangerously underweight or loss of menstrual cycle. We are very helpful with emotional eating and sticking to a healthy diet, but we refer out cases where the eating disorder has become physically dangerous. We limit our focus only to areas where we have skills and expertise to work with a great deal of confidence; and we refer everything else out to experts in other areas.  If you need help with an area listed above that we don’t treat, please know your treatment is important, and you absolutely deserve to work with a therapist who specializes in that issue; not a therapist who is just “open” to treating people with your issue.  If you’re searching for a therapist, interview potential therapists and ask them to tell you about their education and experience with your issue so you can feel comfortable that you are in therapy with someone who has the background to offer you the best!

8. We are please to announce that we now offer Online Support Groups

Ever feel like you need a little extra support, or a good place to practice new skills?  Carmichael Psychology’s online support group is a new way to get extra support conveniently and privately.  You decide whether or not to share video-the choice to be  anonymous or visible is up to you! The BEST part is that as a professional therapeutic group, the group is covered by insurance!

9. Did you know online therapy is now being reimbursed by insurance?

As a professional therapeutic group, our online support group is covered by insurance. Clients are often very surprised by how affordable visits are. Don’t have insurance? As a courtesy of Carmichael Psychology, if you agree to attend our live or online support group 85% of the time we will discount the cost of  group.  Contact us today to get your free quote.

10. What if I have more questions?

Then we’d love to answer them!  Please call 212.729.3334 or email Kathryn@DrChloe.com.  You can also see below for more information and contact details for Carmichael Psychology.

We Are Here to Help!

Kathryn Heideke is our Practice Manager at Carmichael Psychology. She is responsible for onboarding the new therapists at the practice, and ensuring that their paperwork is complete and current. Kathryn is committed to helping both clients and staff to have a positive experience with Carmichael Psychology. You can call Kathryn directly at 212.729.3334 or email her at Kathryn@DrChloe.com.

Online Anxiety Group

Online Anxiety Group

Online Anxiety Group

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